Shipping Terms and Conditions
Know what you need to place your orders.
Shipping
There are two ways that you will know what the shipping cost and estimated time of delivery.
- When selecting an item from the Peacock & Owl Shop you will be shown the price of shipping and estimated shipping time based on the address you provided in the Cart Page.
- Or, you will be prompted to request a quote for shipping and estimated shipping time. The Cart page will direct you ‘Place Order’ and the following will happen.
We will receive your request (using the email you provided) and in turn you will receive an email from us with an attached invoice outlining the shipping cost and estimated shipping time. The invoice will allow payment to be made either with Credit Card or PayPal. The total amount will include Product Shipping and Taxes.
Multiple Items
Depending on the selection of items purchased the items may have to be shipped separately and therefore all items may not be shipped together/arrive together.
Shipping Rates and Delivery Details
Our shipping and processing fees cover the processing, handling, packing and delivery of your order.
Please Note:
Please note that estimated shipping times can be subject to change due to circumstances beyond our control. While we strive to provide accurate delivery estimates, there are various factors that may impact the actual shipping timeline.
Potential Factors Affecting Shipping Times:
- Weather Conditions: Severe weather events such as hurricanes, snowstorms, and heavy rains can disrupt shipping routes and delay delivery times.
- Supply Chain Disruptions: Issues such as port congestion, strikes, and shortages of shipping containers or transportation equipment can lead to unexpected delays.
- Customs Delays: For international shipments, customs processing times can vary. Delays may occur if shipments are held for inspection or additional documentation is required.
- Carrier Delays: Shipping carriers may experience operational issues, such as mechanical failures, staffing shortages, or logistical challenges, which can affect delivery schedules.
- Holiday Seasons: During peak holiday periods, such as Christmas and Black Friday, the volume of shipments increases significantly, which can lead to longer processing and delivery times.
- Pandemic-Related Disruptions: Health crises and pandemics can cause significant disruptions to global supply chains and transportation networks, resulting in delays.
Our Commitment to You:
We understand the importance of receiving your order in a timely manner and are committed to keeping you informed throughout the shipping process. If there are any changes to the estimated delivery time, we will notify you as soon as possible and provide updates on the status of your shipment.
Tips for Managing Shipping Expectations:
Order Early: If you have a specific deadline or event, placing your order well in advance can help mitigate potential delays.
Tracking Your Order. We will provide tracking information specific to you’re your order.
Stay Informed Check for any updates or notifications from our team regarding changes to your delivery schedule.
Contact Us: helpdesk@peacockandowl.com
If you have any questions or concerns about your shipment, please do not hesitate to contact our customer service team. We are here to assist you and will do our best to address any issues promptly.
While we make every effort to ensure timely delivery, certain factors beyond our control may affect shipping times. We appreciate your understanding and patience in these situations. Our goal is to provide you with the best possible service and support throughout your shopping experience.
What happens if the item I ordered is backordered?
In some cases, shipping may be postponed due to a lack of product availability. Items that are on backorder will be shipped when they are received in stock. In the event of any delay, we will notify you by email.
Can I ship to a P.O. Box?
Please provide a street address for delivery — we cannot ship to P.O. Boxes.
Can I ship international?
Delivery is only available within Canada and the United States. Only customers with a Canadian or U.S.A billing address can purchase from this website.
